Refund policy
90-Day Return Policy
You have 90 days from the date you receive your order to request a return and a refund.
Return conditions
To be eligible for a return, the item must be:
- Unopened and unused
- In its original packaging, sealed
- With all original tags attached
Opened, used or incomplete items cannot be accepted for return. You will also need your order number or proof of purchase.
How to start a return
Contact us at infomomynest@gmail.com with your order number before sending anything back. We will reply with the return address and instructions. Items sent back without first requesting a return will not be accepted.
Return shipping costs
Return shipping is the customer's responsibility. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit. Original shipping charges are non-refundable.
Damaged, defective or wrong items
Please inspect your order upon delivery. If your item arrives damaged, defective or you received the wrong product, contact us within 7 days of delivery with photos at infomomynest@gmail.com and we will make it right at no cost to you.
Exchanges
The fastest way to get a different item is to return the original (following the conditions above) and place a new order.
European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason, under the same conditions described above.
Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Please allow some extra time for your bank or card issuer to process it.
If more than 15 business days have passed since your return was approved, contact us at infomomynest@gmail.com.