Shipping policy

Thank you for shopping with PomJoy™. Below you will find everything you need to know about how and when your order will arrive.

FREE tracked shipping
Every order ships for free with full tracking to the United States, Canada, the United Kingdom, Australia, New Zealand and the European Union.

Processing time
All orders are prepared and shipped within 1–3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day.

Shipping time
Once your order has shipped, estimated delivery time is 6–8 business days, depending on your location.

Order tracking
As soon as your order ships, you will receive an email with your tracking number so you can follow your package every step of the way.

Shipping address
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delayed or lost due to an incorrect address provided by the customer.

Delays
Delivery times are estimates and may occasionally be affected by customs, carriers, weather or other events beyond our control.

Customs, duties and taxes
For international orders, any customs fees, duties or import taxes charged by your country are the responsibility of the customer.

Questions?
If you have any questions about your order or its delivery, contact us at infomomynest@gmail.com.